Refund policy

Refund and Return Policy

Thank you for supporting Bilal Fawaz and our shop! We want you to be fully satisfied with your purchase. Please review our refund and return policy below.

1. Donations and Name on Shorts Promotion

  • No Refunds:
    • Donations: All donations made through our site are final and non-refundable. We greatly appreciate your support for Bilal’s journey.
    • Name on Shorts Promotion: Due to the personalized nature of this item, once your name has been submitted and processed, we cannot offer a refund or cancellation. Thank you for your understanding.

2. Merchandise (Photos and Tote Bags)

  • Returns:
    • If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition that you received them.
  • Refunds:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Exchanges:
    • If you need to exchange an item (e.g., wrong size or color), please send us an email at [your support email] with your order details. We will assist you with the exchange process.

3. Shipping Costs

  • Return Shipping:
    • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Damaged or Defective Items:
    • If you receive an item that is damaged or defective, please contact us immediately at [your support email] with your order number and details of the issue. We will arrange for a replacement or a full refund, including the cost of return shipping.

4. How to Initiate a Return or Exchange

  • To initiate a return or exchange, please email us at [your support email] with your order number and reason for the return or exchange. Our team will provide you with the necessary instructions and return address.

Thank you for shopping with us and supporting Bilal Fawaz. Your purchase helps fuel his journey and keeps the inspiration alive!